1. Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and SPD Digital Consulting LLC, a Florida limited liability company based in Wildwood, Florida ("we," "our," or "us"), which operates SoloBusinessAI (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including professionals who create accounts ("Professionals") and individuals who submit information through intake conversations ("Clients").

When you create an account you are asked to tick a box confirming that you agree to these Terms and our Privacy Policy. By creating an account and ticking that box, you agree to these Terms.

2. Description of Service

SoloBusinessAI is an AI tool for small businesses. The Service includes: an AI-built business website hosted by us on a solobusinessai.com address or a domain you connect; an AI receptionist (chat widget) on your website that answers your customers' questions and collects their details for you; email notifications and a portal to review what your customers sent; optional document requests with AI summaries; AI-generated marketing content (social posts, ad images, blog posts); an AI team you can chat with for strategy, support, content and marketing; AI intelligence briefs on your market; and optional integrations (HubSpot, Zapier and other webhooks, Calendly). Features shown as "coming soon" in the product are not part of the Service until they are released.

3. Account Registration

To use the Service as a Professional, you must:

Be a licensed, certified, or qualified professional in your field (where applicable)
Provide accurate and complete registration information
Maintain the security of your account credentials
Be responsible for all activities under your account
Promptly update your account information if it changes

You may not create an account on behalf of another person or entity without their authorization. We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. Subscription and Billing

4.1 Plans and Pricing

The Service is offered as a single monthly subscription plan. The current price and the monthly allowances for each feature are shown on the Pricing page. Allowances reset each billing month, do not roll over, and cannot be topped up; when one runs out, that feature is unavailable until the next month.

4.2 Free Trial

Every new account begins with a 14-day free trial. No payment method is required to start the trial. During the trial each feature has a fixed allowance for the whole 14 days, shown on the Pricing page, and a feature stops when its allowance is used up. At the end of the trial, everything you built is kept and your website stays live, but the tools, including the AI receptionist on your website, may stop working until a subscription is started. Nothing is charged unless you choose to subscribe.

4.3 Payment

When you start the plan you are charged $19.99 (plus any applicable tax) straight away, and the subscription renews automatically every month at the then current price, charged to the same payment method, until you cancel. We will email you at least 30 days before any price change takes effect. You can cancel online at any time from Settings, which opens the Stripe billing portal. You are responsible for keeping your payment information current.

4.4 Cancellation and Refunds

You may cancel your subscription at any time. Upon cancellation, your access continues through the end of your current billing period. No prorated refunds are issued for partial billing periods. You may manage your subscription through the Stripe Customer Portal accessible from your account settings.

5. Acceptable Use

You agree not to:

Use the Service for any illegal purpose or in violation of any applicable laws or regulations
Submit, collect, or store information that you are not authorized to collect
Attempt to circumvent data boundary enforcement mechanisms (e.g., intentionally collecting prohibited data types such as Social Security Numbers, credit card numbers, or government IDs through modified intake questions)
Use the Service to send spam, unsolicited communications, or harass individuals
Attempt to gain unauthorized access to the Service, other accounts, or related systems
Reverse engineer, decompile, or disassemble any part of the Service
Resell, redistribute, or sublicense the Service without our written consent
Use the Service in a manner that could damage, disable, or impair our infrastructure
Use AI-generated content (blog posts, marketing copy) in a misleading or deceptive manner
Misrepresent AI-generated summaries or intelligence briefs as your own professional analysis
Hide, disable, or deny the fact that the AI receptionist is an AI, or present it to your customers as a human

6. AI Disclosure and Limitations

6.1 Nature of AI Services

The Service uses artificial intelligence (provided by Anthropic and OpenAI) to run the AI receptionist, generate summaries, produce intelligence briefs, analyze documents, build websites, answer messages to your AI team, and create marketing content and images. AI-generated content is produced algorithmically and may contain errors, omissions, or inaccuracies.

6.2 Not Professional Advice

IMPORTANT: AI-generated summaries, intelligence briefs, context notes, document analyses, and any other AI output provided through the Service do not constitute legal advice, medical advice, financial advice, therapeutic guidance, or professional counsel of any kind. All AI output is informational only and is intended to assist, not replace, the professional's own judgment, analysis, and expertise.

6.3 Professional Responsibility

Professionals are solely responsible for reviewing AI-generated content before acting on it, making their own professional assessments, and ensuring their use of the Service complies with all applicable professional standards, licensing requirements, and ethical codes.

6.4 AI-Generated Marketing Content

Websites, blog posts, social posts, ad images and other marketing content generated through the Service are created by AI based on the information you provide. You are responsible for reviewing all generated content for accuracy, appropriateness, and compliance with advertising regulations applicable to your business before publishing.

7. Professional Relationship Disclaimer

IMPORTANT: SoloBusinessAI is a software tool only. Use of this Service does not create a professional-client relationship of any kind between us and either the Professional or the Client. Specifically:

For attorneys: Use of the Service does not create an attorney-client relationship. Establishing such a relationship is the sole responsibility of the attorney in accordance with their jurisdiction's rules of professional conduct.
For therapists and counselors: The AI intake conversation does not constitute a therapeutic session, clinical assessment, or treatment. Establishing a therapeutic relationship is the sole responsibility of the licensed professional.
For social workers: The intake process does not constitute a social work assessment, intervention, or case management activity.
For health, therapy and social work professionals: The Service is not HIPAA compliant and we do not sign Business Associate Agreements. If you are a HIPAA covered entity you must not use the Service to collect, store or send protected health information. AI output is not a diagnosis or a clinical recommendation. We ask health, therapy and social work professionals to confirm this when they set up their account.
For financial professionals: The Service does not provide financial, tax, or insurance advice. All professional determinations are the responsibility of the licensed professional.
For all professions: Clients submitting intake information are prospective clients of the Professional, not our clients. The Professional is solely responsible for the professional relationship.

8. Third-Party Integrations

The Service allows Professionals to connect third-party services including HubSpot, Zapier, Make, custom webhook endpoints, and Calendly. By connecting a third-party integration:

You authorize us to transmit intake data to the connected service as configured
You are solely responsible for the privacy, security, and compliance of data once it reaches the third-party service
You acknowledge that third-party services are governed by their own terms of service and privacy policies
You are responsible for informing your clients that their data may be shared with third-party services and obtaining any required consent
We are not liable for data breaches, misuse, or policy violations by third-party services

9. Document Uploads

The Service allows Professionals to request documents from Clients, which Clients may upload voluntarily. By using this feature:

AI Analysis: Uploaded documents are processed by AI to generate structured summaries for the requesting Professional. These summaries are informational only and do not constitute professional analysis or advice.
No Routine Human Review: We do not read your customers' conversations or documents in the normal course of running the Service; processing is automated. Our staff may access specific records only when you ask us to for support, when needed to keep the Service secure or fix a fault, or when the law requires it.
Document Retention: Uploaded documents and AI summaries are retained for as long as your account is active. The Service is a pass-through service, not a permanent document storage service, and you are responsible for keeping your own copies of anything you need. To have documents permanently deleted, contact privacy@solosolutionsai.com.
Access Control: Documents are accessible only to the Professional who requested them. Documents are encrypted in transit (TLS) and at rest (AES-256).
Deletion Rights: Clients and professionals may request deletion of uploaded documents at any time by contacting privacy@solosolutionsai.com. We will action valid requests within 30 days.

Professional Responsibility: Professionals are responsible for ensuring that requesting, receiving, and storing client documents complies with all applicable professional conduct rules, confidentiality obligations, and data protection laws in their jurisdiction.

10. Data Ownership

You retain ownership of all data you input into the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely to provide, maintain, and improve the Service. We do not claim ownership of your intake data, documents, or generated content.

AI-generated content (websites, summaries, intelligence briefs, blog posts, social posts, marketing copy and images) created through the Service is provided to you for your use. You may use, modify, and publish this content as you see fit, subject to your professional and legal obligations.

Purely AI-generated material may not be protected by copyright, and similar material may be generated for others. Before you publish anything, you are responsible for checking that it does not use other people's names, logos, trademarks or likenesses in a way you are not allowed to.

Your customers' information: When your customers use the AI receptionist or send you documents, we process their information on your behalf to provide the Service. You are responsible for telling your customers how you use their information and for obtaining any consent the law requires.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. WE DO NOT PROVIDE LEGAL, MEDICAL, FINANCIAL, OR PROFESSIONAL ADVICE OF ANY KIND.

No guarantee of business results: The Service gives you tools for your website, customer conversations and marketing, but we do not promise any particular outcome, such as more customers, more leads, more revenue, or better advertising performance. Results depend on many things outside our control, including your services, your market and how you use the tools.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF REVENUE, LOSS OF DATA, LOSS OF CLIENTS, PROFESSIONAL LIABILITY CLAIMS, OR REGULATORY ACTIONS ARISING FROM USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any professional or ethical obligation; or (e) any claim by a third party (including your clients) related to your use of the Service or data shared through integrations you have configured.

14. Termination

You may cancel your subscription and close your account at any time. Upon cancellation, your access continues through the end of your current billing period.

We reserve the right to suspend or terminate your account for violation of these Terms, fraudulent activity, or any reason with reasonable notice. In the event of termination, we will provide you with a reasonable opportunity to export your data.

Upon account deletion, we will delete your account information, intake records, and associated data from our systems, subject to any legal retention requirements and our data retention policy.

15. Changes to Terms

We may modify these Terms at any time. We will notify registered Professionals of material changes by email at least 30 days before the changes take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service and close your account.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law provisions.

Any dispute arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Florida. You agree to waive any right to a jury trial or to participate in a class action.

17. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

18. Contact

Questions about these Terms? Contact us at:

Email: legal@solosolutionsai.com

SPD Digital Consulting LLC Wildwood, Florida, United States